In just 5 years, returns have quickly climbed the priority ladder among retailers.
Only 3% of retailers were concerned with returns half a decade ago, but now it's a top 3 priority for retail leaders. And for good reason — there has been a 50% increase in returns since 2020, with apparel having the highest return rate at 20-39%.
But high returns equal higher costs, and retailers are struggling with slower revenue growth. So, do they cut costs or drive more revenue?
In this report, you'll discover:
The factors that go into choosing between cutting cost or driving revenue