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The Returns Dilemma

The Secret to Avoiding the Cost-or-Revenue Trap

OP23_LP_The Returns Dilemma_2

In just 5 years, returns have quickly climbed the priority ladder among retailers.

Only 3% of retailers were concerned with returns half a decade ago, but now it's a top 3 priority for retail leaders. And for good reason — there has been a 50% increase in returns since 2020, with apparel having the highest return rate at 20-39%. 

But high returns equal higher costs, and retailers are struggling with slower revenue growth. So, do they cut costs or drive more revenue?

In this report, you'll discover:

  • The factors that go into choosing between cutting cost or driving revenue
  • How some retailers strike a balance
  • How experts resolve the dilemma entirely


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