The Return Experience
An Evaluation of 50 Top Retailers
A positive returns experience can greatly impact customer loyalty. But are top retailers living up to consumer expectations?
We purchased items from 50 large, omni-channel retailers and returned them (to both stores and via mail), and evaluated each retailer's return process. In this report we explore:
- The flexibility of return policies
- The ease of return
- The time to refund
- Steps that retailers should take to capitalize on a positive returns experience
Download your free copy to see how the retailers' returns processes stack up.