How COVID-19 Altered Consumer Behavior and Retail Returns

A data report from Optoro

As retail stores continue to re-open, consumers and retailers alike will need to adjust to a new normal. Optoro surveyed more than 2,000 consumers to find out if, and how their returns behavior has been impacted by COVID-19. 

Download our latest data report to see our analysis and recommendations for how retailers can adapt to this changing dynamic.

In this data report, we explore:

  • The impact of stores closures and re-openings.
  • Increased concerns over safety and the economy.
  • Strategies for retailers to adjust their returns policies and processes accordingly.

Download your copy to learn more.