Is Your Returns Process Helping or Hurting Your Customer Experience?
Last year, consumer returns behavior—and expectations—shifted significantly. But are retailers adapting their returns strategies to meet those changing consumer demands?
In our newest report, Optoro partnered with Retail Dive's studioID to survey nearly 300 retailers on how they've been impacted by changes in returns trends and consumer behavior, and how they plan to adapt (or not adapt) their returns strategies as a result. In it you’ll learn:
If retailers’ returns policies align with customer expectations
How returns impact the overall customer experience
How retailers can ensure their returns strategies drive repeat customers