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Returns: The Hidden Driver of Loyalty

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OP24_Social_Returns Personalization

Tailor Made: How Retailers Can Leverage Personalization in the Returns Process

Traditionally, personalization has been reserved for the shopping experience and outbound fulfillment. In 2024 we see savvy retailers analyzing and investing in reverse logistics with the same mindset as outbound.

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OP24_Social_Spectrum Returns Behavior

Returns Fraud & Abuse: What Retailers Need to Know in 2024

Fully appreciating the nuances in shopper returns behaviors is the only way to take control of your returns loss. Only when you recognize and categorize them into preventable or unpreventable returns can you tailor a return management system to mitigate its business cost.

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OP23_Website Feature Image

An End-to-End Returns Management System (RMS) RFP Template

We aggregated 15+ years of experience and conversations with retailers and reverse logistics experts to build the ultimate returns management system (RMS) RFP template, designed to help your team select the perfect returns software solution for your specific needs.

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