Shoppers will spend over $1 trillion dollars on eCommerce sales in 2023—and that means a LOT of returns (20%, in fact)
What do apparel executives need to learn about returns in 2023? How do they make their decisions? What do customers expect when it comes to returns?
All of these questions and more are explored in Optoro’s latest white paper, the Retail Executive Primer, a one-stop shop for retail executives to familiarize themselves with the best practices in handling returns.
Learn why returns:
|Are growing exponentially|
|Cost so much retailers|
|Are a priority for apparel retailers, and what criteria they're using to choose their returns solutions|
Download the guide now!
F R E E E X C E R P T
“Did you know that your most frequent shoppers are also your most frequent returners? The customers who are most loyal to your brand are also the ones who are most likely to bracket and most likely to return quantities of items while buying high-value carts. This makes it imperative that retailers meet consumers’ shopping and returns demands, or else risk losing their highest-value customers to competitors elsewhere. Customers have strong beliefs when it comes to returns and exchanges:
|67% of consumers will choose to make an online exchange rather than request a refund if they can do so in a few clicks|
|61% of consumers believe they should receive a refund in 3 days or less after returning an item|
|Access to an online returns portal and easy exchanges are consumers’ top two biggest returns priorities|
As one JC Penney customer put it, “I am going to pay a lot closer attention to what return policies are from which store, and that will definitely make a decision whether I purchase that item or not.”
Want to learn how to flip the script on returns?