The State of Retail Returns 2024

Returns have quickly climbed the priority ladder with retailers and 3PLs, and still pose serious concerns for your bottom line. With $743B in merchandise returned last year and average return rates for ecommerce as high as 17.6%, it's a sizable problem to solve— and too costly to avoid.

So...how can you flip the script on returns? Can returns become more than a cost center, or even better drive better experiences, loyalty, and profitability?

In this annual research report, we'll uncover:

• The current state of returns (and critical research you need to know)
• Ways retailers & 3PLs mistakenly try to tackle returns and end up leaving money on the table
• The latest trends and insights into returns (hint: fraud is on the rise!)
• Technology advancements around returns including omnichannel RMS and robots 🤖

Download now — better returns profitability awaits! 👉