How to Drive Customer Loyalty and Revenue Through Enhanced Returns Experiences:
3 Tips for 2021
As eCommerce continues to accelerate, returns increasingly become an inevitable part of the customer journey. And as sending back more purchases becomes more of the norm for customers, so do their expectations of flexible, free returns experiences.
In our latest data report, Optoro discusses the results of a survey of over 3200 US consumers to understand returns behaviors and preferences in the last six months. From these findings, you'll learn:
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- How to prepare for most shoppers to become returners
- How to deliver the "Amazon experience" customers expect
- How to ensure your returns processes are sustainable