Rethink Your Returns

Take the hassle out of returns with Optoro Express Returns®.

Retail returns can be a headache, both for customers and retailers. With Express Returns, customers can conveniently return how and where they want— whether at a nearby drop-off location or by having their returns picked up from their front door.

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With Optoro’s extensive drop-off network and partnerships with third-party couriers, now you can:

Offer the ultimate convenience in your returns experience
Expedite refunds so your customers are ready to spend more with you, sooner
Reduce restock times by up to 50%
Reduce shipping costs through consolidated return shipping

Express Returns® Home Pick-ups

How does it work?

Customer initiates a return on your website and selects Home Pick-up

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Customer schedules a pick-up time and chooses how to return (no label or package required)

Option A: Leave the item outside their door
Option B: Hand the item to the driver

Pick-up provider retrieves the return, applies the label, and takes the package to a consolidation site

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Consolidated items ship to your DC

Why More Retailers Are Willing to Pick Up Returns From Your Doorstep

Dalvin Brown // Wall Street Journal

Want to see Express Returns Home Pick-ups in action? Check out this video to get the details!

Watch Now

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Express Returns® Store Drop-offs

How does it work?

Your customer initiates a return on your website, selects Drop-off, and receives a QR code via email

Your customer takes their return to a drop-off location (no package or label required)

A store associate scans the QR code, processes the return instantly, and applies a return label

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Consolidated items ship to your DC

Express Returns® Locker Drop-offs

How does it work?

Your customer initiates a return on your website, selects Drop-off, and receives a QR code via email

Your customer takes their return to a drop-off locker (no package or label required)

Items are picked up from the locker by one of our partners and taken to be sorted

xrdo-consolidate

Consolidated items ship to your DC

Want to see Optoro Express Returns® in action?

Get a demo from one of our returns experts 👇

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