Express Returns® Home Pick-ups
How does it work?
![hpu-cx select hpu-cx select](https://info.optoro.com/hubfs/hpu-cx%20select.png)
Customer initiates a return on your website and selects Home Pick-up
![hpu-cx schedule hpu-cx schedule](https://info.optoro.com/hubfs/hpu-cx%20schedule.png)
Customer schedules a pick-up time and chooses how to return (no label or package required)
- Option A: Leave the item outside their door
- Option B: Hand the item to the driver
![hpu-pick up hpu-pick up](https://info.optoro.com/hubfs/hpu-pick%20up.png)
Pick-up provider retrieves the return, applies the label, and takes the package to a consolidation site
![hpu-consolidate hpu-consolidate](https://info.optoro.com/hubfs/hpu-consolidate.png)
Consolidated items ship to your DC
Why More Retailers Are Willing to Pick Up Returns From Your Doorstep
Dalvin Brown // Wall Street Journal
Want to see Express Returns Home Pick-ups in action? Check out this video to get the details!
Express Returns® Drop-offs
How does it work?
![xrdo-cx select xrdo-cx select](https://info.optoro.com/hubfs/xrdo-cx%20select.png)
Your customer initiates a return on your website, selects Drop-off, and receives a QR code via email
![xrdo-cx drop xrdo-cx drop](https://info.optoro.com/hubfs/xrdo-cx%20drop.png)
Your customer takes their return to a drop-off location (no package or label required)
![xrdo-process xrdo-process](https://info.optoro.com/hubfs/xrdo-process.png)
A store associate scans the QR code, processes the return instantly, and applies a return label
![xrdo-consolidate xrdo-consolidate](https://info.optoro.com/hubfs/xrdo-consolidate.png)
Consolidated items ship to your DC
![gap-logo gap-logo](https://info.optoro.com/hs-fs/hubfs/gap-logo.png?width=250&height=179&name=gap-logo.png)
![vineyardvines-logo vineyardvines-logo](https://info.optoro.com/hs-fs/hubfs/vineyardvines-logo.png?width=250&height=179&name=vineyardvines-logo.png)
![tuckernuck-logo tuckernuck-logo](https://info.optoro.com/hs-fs/hubfs/tuckernuck-logo.png?width=250&height=179&name=tuckernuck-logo.png)