Express Returns® Home Pick-ups
How does it work?

Customer initiates a return on your website and selects Home Pick-up

Customer schedules a pick-up time and chooses how to return (no label or package required)
- Option A: Leave the item outside their door
- Option B: Hand the item to the driver

Pick-up provider retrieves the return, applies the label, and takes the package to a consolidation site

Consolidated items ship to your DC
Why More Retailers Are Willing to Pick Up Returns From Your Doorstep
Dalvin Brown // Wall Street Journal
Want to see Express Returns Home Pick-ups in action? Check out this video to get the details!
Express Returns® Store Drop-offs
How does it work?

Your customer initiates a return on your website, selects Drop-off, and receives a QR code via email

Your customer takes their return to a drop-off location (no package or label required)

A store associate scans the QR code, processes the return instantly, and applies a return label

Consolidated items ship to your DC
Express Returns® Locker Drop-offs
How does it work?

Your customer initiates a return on your website, selects Drop-off, and receives a QR code via email

Your customer takes their return to a drop-off locker (no package or label required)

Items are picked up from the locker by one of our partners and taken to be sorted

Consolidated items ship to your DC


