Express Returns™ Home Pick-ups

How does it work?

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Customer initiates a return on your website and selects Home Pick-up

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Customer schedules a pick-up time and chooses how to return (no label or package required)

  • Option A: Leave the item outside their door 
  • Option B: Hand the item to the driver
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Pick-up provider retrieves the return, applies the label, and takes the package to a consolidation site
Consolidated items ship to your DC

Why More Retailers Are Willing to Pick Up Returns From Your Doorstep

Dalvin Brown // Wall Street Journal

Want to see Express Returns Home Pick-ups in action? Check out this video to get the details!

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Express Returns™ Drop-offs

How does it work?

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Your customer initiates a return on your website, selects Drop-off, and receives a QR code via email

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Your customer takes their return to a drop-off location (no package or label required)
A store associate scans the QR code, processes the return instantly, and applies a return label
Consolidated items ship to your DC

Want to see Optoro Express Returns™ in action?

Get a demo from one of our returns experts 👇