Three Magic Moments for Creating Loyal Customers:
How Leveraging Returns Can Drive Growth This Holiday Season
A white paper from Optoro and Returnly
This holiday season, we expect that more shoppers will move online than ever before as a result of the COVID-19 pandemic. With that increase in ecommerce purchases, comes an increase in ecommerce returns as up to 30% of items bought online are returned.
As a result, this year it will be important for retailers to provide an online returns experience that delights their customers and actually leads to profit savings.
In our latest white paper, Optoro and Returnly outline 3 magic moments throughout the customer's returning journey that can be used to drive customer loyalty. In it, you'll learn:
- What makes a great returns experience and how to create one
- How to improve returns processing to streamline the reverse supply chain