4 Retail Trends: The Link Between Returns and Customer Loyalty
Returns Report 2019
Fostering customer loyalty is a top priority for retailers. And our research shows that customers view returns as an important component of brand loyalty, with 97% reporting a strong likelihood to continue shopping following a positive returns experience.
But are retailers investing in returns as part of their customer loyalty initiatives? Our latest report explores new research on top US retailers and consumers to understand how returns are connected to some of retail's top trends, how retailers are investing in returns and how consumers view the returns experience.
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