Retail Returns And the Consumer Experience
Leveraging Returns as a Competitive Advantage
Working with WBR Insights, we surveyed 600 US consumers to gauge shoppers' attitudes towards returns. In this report, you'll discover:
- How consumers return gifts after the holiday season.
- The importance of the store as a vehicle for returns.
- The impact of return policies on customer loyalty.
Download your free copy to understand how your customers prefer to return merchandise.