Gartner Report: Gartner's Framework for Developing Your Reverse Logistics and Returns Management Program
According to the report, "For most organizations, the range of activities involved in a reverse logistics and returns management program remains fragmented and poorly understood. Supply chain leaders can use this framework to assist in developing a reverse logistics and returns management program to meet their requirements."
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Gartner, Gartner's Framework for Developing Your Reverse Logistics and Returns Management Program, 25 September 2018. Simon Tunstall, C. Klappich, Greg Aimi, Tom Enright, James Lisica.
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