Consumer Returns Report
How Flexible Return Policies Can Drive Customer Loyalty
We surveyed online shoppers to find out what matters most to them when it comes to return policies, and how retailers can craft policies that actually drive customer loyalty. With surprising statistics revealed along the way, the Consumer Returns Report addresses the following topics:
- What is the state of the current returns landscape?
- What return policy characteristics matter most to consumers?
- How can retailers establish a policy that fosters trust and drives customer loyalty?
- How can retailers offer flexible return policies, while reconciling the issue of low recovery from returns inventory?