Research Report

THE RETURN EXPERIENCE 

An Evaluation of 50 Top Retailers

A positive returns experience can greatly impact customer loyalty. But are top retailers living up to consumer expectations?  

We purchased items from 50 large, omnichannel retailers and returned them (to both stores and via mail), and evaluated each retailer's return process. In this report we explore:

  • The flexibility of return policies.
  • The ease of return.
  • The time to refund.

Download your free copy to see how the retailers' returns processes stack up.