WBR Research Report
RETAIL RETURNS AND THE CONSUMER EXPERIENCE
Leveraging Returns as a Competitive Advantage

Working with WBR Insights, we surveyed 600 US consumers to gauge shoppers' attitudes towards returns. In this report, you'll discover:

  • How consumers return gifts after the holiday season.
  • The importance of the store as a vehicle for returns.
  • The impact of return policies on customer loyalty.

Download your free copy to understand how your customers prefer to return merchandise.